London – £20,000 per annum for approximately 15 days a year
HM Revenue & Customs (HMRC) is one of the largest Government Departments and employers in the UK. As the UK’s tax and customs authority, we perform the critical role of collecting the money that pays for the UK’s public services and paying financial support to families. We have also played a key part in helping individuals and businesses through some of the most significant recent events in the UK, including the pandemic response, EU exit and the cost-of-living crisis. Our work has never been more important. We help the honest majority to get their tax right and make it difficult for the dishonest minority to cheat the system.
Almost every individual and business in the UK is a direct customer of HMRC, and it is vital that customers sit at the heart of everything we do and that we offer support across the full range of customer needs. As part of creating a trusted, modern tax and customs administration, we are pressing forward with our strategy to further digitalise the tax and customs system with more real-time information at its core. We are also changing how and where we work to create a diverse, inclusive workplace in which everyone can perform at their best and achieve their full potential.
This is an opportunity to make an important contribution to public service by being part of HMRC’s Board and scrutinising, challenging, and supporting the executive team to deliver the department’s services and its strategy for the future. We are seeking an exceptional individual, with deep expertise in customer services, insight, and analytics, who ideally possesses experience of the challenges encountered by small businesses and the knowledge and insight to help us address those challenges and identify opportunities for improvement.
Essential
- Board level senior leadership experience, as an executive or non-executive with a record of using customer insight and complex analytics to drive operational decisions and a culture of continuous improvement.
- Strong, demonstrable examples of having the required gravitas, credibility and relationship building skills to influence and challenge a wide range of stakeholders, including Ministers, by communicating effectively and confidently.
- A strong desire to support the successful delivery of the HMRC strategy and the ability to progress the organisation’s purpose and vision.
Desirable
- Experience of the key challenges encountered by small businesses and the knowledge and insight needed to support HMRC to develop tax and customs administration in ways that meet small businesses’ needs.
- A good understanding of how government works, including the role of Departmental Boards, and of the role of NEDs in relation to those of executives and Ministers.
Closing date: 23:55, 19th May 2023
We embrace diversity and promote equality of opportunity, and welcome applicants from all backgrounds
Board members are subject to the Cabinet Office’s code of conduct for board members of public bodies. https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/409604/code-of-conduct_tcm6-38901.pdf