£4,500 pa – 6 days pa
About the appointment
Appointment description
Independent Advisors use their skills and personal experience to contribute to the work of the subcommittees. They support the committee chair, the responsible Director General, senior officials and ultimately the Minister in the delivery of the government’s priorities for the department. Independent Advisors are experts in their field and provide sound judgement.
All Independent Advisors will:?
- adhere to the ethical standards outlined in the Seven Principles of Public Life?
- attend the meetings of the committee, contributing constructively across the full range of committee business.?
- act as a sounding board and critical friend to the committee chair and to the executive.?
- provide advice, help and guidance – making recommendations as to how to improve relevant plans and policies. ?
- draw on professional experience to strengthen the quality of advice provided to the Board and to the department. ?
Specific Duties and Expectations:?
You will specifically support, scrutinise and challenge the executive on the committee’s key priorities:?
- Service performance: ensuring that HMRC meets its service standards in telephony and post channels.?
- HMRC’s journey to becoming a digital 1st organisation, including publication of a digital transformation roadmap?
- End to end management of the customer journey which includes the importance of customer communications, guidance and education?
- HMRC’s services for customers who need extra help, including those who are digitally excluded?
The Committee will also focus on policy and process simplification, the journey for customers who are in a compliance check and how we can better support colleagues to improve service performance.
Organisation description
The Commissioners for HM Revenue and Customs invite applications from suitably qualified and experienced individuals to take on the role of Independent Advisor for the Reform and Modernisation Committee. ?
The HMRC Board is chaired by the Exchequer Secretary to the Treasury and oversees performance and delivery of the organisation. The Board establishes sub-committees to oversee specific areas of work and to provide appropriate advice and recommendations to the Board.?
The Reform and Modernisation committee is a new subcommittee of the HMRC Board, chaired by Mike Bracken, HMRC Non-Executive Director. ?This is an exciting time to join the committee as it agrees its priorities to support HMRC with its major transformation to modernise services for customers.
As a subcommittee of the HMRC Board the committee’s purpose will be to monitor HMRC’s efforts to drive tax and customs system reform and build departmental technology and data foundations to create easier, more compliant automated and digital self-service for customers and intermediaries. ?
The Committee will also make recommendations on any additional reforms to modernise and digitalise services.
Person specification
Essential criteria
We are looking for an Independent Advisor who should demonstrate most or all the following criteria:?
- Board or senior-level leadership experience, as an executive or non-executive.?
- A track record of successfully improving outcomes or services in complex delivery organisations.?
- The ability to analyse information and exercise judgement across a broad spectrum of policy and organisational issues. ?
- Proven experience in building relationships, influencing decision-making and offering appropriate challenge at senior organisational levels?
- Demonstrable experience of delivering digital transformation in large, highly regulated, compliance organisations?
Specific criteria for Reform and Modernisation Committee:?
The Independent Advisor for the Reform and Modernisation Committee must demonstrate proven expertise in security to assess HMRC’s capacity and capability to deal with the growing sophistication of cyber security threats. This experience will be from large complex organisations and government (ideally with some GCHQ experience).